lq999's Privacy Policy
lq999 follows strict security standards when collecting, storing, and using your personal information — ensuring SSL encryption and fair play at all times.
Table of Contents
Introduction & Scope
lq999 is a safe and reliable online gaming platform. Ensuring the privacy and protection of personal information for every player who uses our services is one of our highest priorities. This privacy policy applies to the lq999 website and its related services.
Purpose of This Policy
The purpose of this privacy policy is to clearly inform you about what kind of information lq999 collects, how that information is used, who it may be shared with, and what rights you have over your information. By creating an account or starting to use our platform, you are considered to have accepted the terms of this policy.
Important: This policy is effective under Bangladesh Standard Time (BST, UTC+6). lq999 reserves the right to change this policy at any time — if changes are made, a notification will be sent to your registered email.
What Information We Collect
We collect various types of information to manage accounts and maintain the quality of our services at lq999. Details are provided below:
Information You Provide Directly
- Full name and date of birth
- Email address
- Mobile number
- Password (encrypted)
- Payment information (bKash, Nagad, Rocket, or bank details)
- Identity verification documents (where applicable)
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Site access time and session information
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
- Referral source and navigation patterns
Information From Support Communications
- Records of live chat conversations
- Content of email correspondence
- Complaint and resolution history
- Feedback for measuring service quality
Financial Information
- Deposit and withdrawal transaction records
- Bonus usage and wagering history
- Partial payment method details (not complete information)
- Account balance change history
Purpose of Data Use
lq999 uses collected information only for lawful and clearly defined purposes. Below is a detailed description of which information is used for which purpose:
Service Operation & Improvement
Information is used to create and manage your account, process transactions, deliver gaming services without interruption, and resolve technical issues. By analyzing your preferences and usage patterns, we continually improve the platform experience.
Security & Fraud Prevention
Information is used to detect and prevent unauthorized access, fraudulent transactions, money laundering, and other illegal activities. Unusual activity is automatically monitored to ensure the security of your account.
Communication & Notifications
Your contact information is used to send transaction confirmations, important account-related notifications, information about policy changes, and support service responses. Marketing messages are sent only with your consent.
Analytics & Research
Anonymous or aggregated data is used to analyze platform usage patterns, player preferences, and technical performance. The insights gained from this analysis help us continuously improve our service quality.
Data Disclosure & Third Parties
lq999 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the specific circumstances listed below:
Service Provider Partners
The minimum necessary information is shared with partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), and cybersecurity service providers. These partners may only use the information for the specific purpose of providing their services and are required to comply with lq999's privacy standards.
Legal Obligations
We may be required to disclose information in order to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, you will be notified in advance as far as possible, unless prohibited by legal obligation.
Fraud & Security Investigations
Necessary information may be shared with law enforcement agencies or financial institutions in investigations of suspected fraudulent activity, money laundering, or platform security breaches. Such sharing of information always follows due legal process.
Cookies & Tracking Technology
lq999 uses cookies and similar tracking technologies to improve your browsing experience and ensure the proper functioning of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are automatically active for maintaining login sessions, security verification, and protecting form data, and cannot be disabled.
Analytics Cookies
Anonymous statistics are collected to understand how users use the platform. This information does not directly identify you and is used solely for platform improvement.
Preference Cookies
These cookies are used to remember your language selection, display settings, and personal preferences, so that you get your preferred experience on each visit.
Cookie Controls
You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt some important platform functionality.
Data Security Measures
lq999 has adopted the highest industry-standard technical and organizational measures to protect your information.
Encryption & Transmission Security
All data exchanged between your browser and our servers is protected through SSL (Secure Socket Layer) encryption. Sensitive information including passwords is stored using strong hashing algorithms and is never kept in plain readable format.
Infrastructure Security
Our servers are housed in secure data centers. The infrastructure is kept secure through firewalls, intrusion detection systems, and regular security audits. Systems are in place to automatically detect and prevent suspicious activity.
Internal Access Controls
Only authorized staff members who need access to your information for their work can view that information. All staff are bound by strict confidentiality agreements and receive regular data protection training.
Please note: No method of transmitting information over the internet is 100% secure. We follow the highest technical standards, but it is not possible to guarantee complete security. Keep your account password confidential and avoid logging in from public networks.
Data Retention Period
lq999 retains your information only for as long as necessary. The type of information, legal requirements, and business purposes are considered when determining the retention period:
Account Information
Account-related information is retained while your account is active. Even after account closure, information may be kept for a specified period in accordance with legal and regulatory obligations. After this period, information is securely deleted or anonymized.
Financial & Transaction Records
Transaction records may be retained for an extended period for financial regulatory requirements and audit purposes. Records of every financial activity conducted through bKash, Nagad, Rocket, or bank transfer are kept securely.
Support Communications
Customer service conversations are retained for a specified period for the purpose of measuring service quality and training. This information is used for internal purposes only.
Your Rights
lq999 believes that you should have full control over your own information. Your key rights are outlined below:
Right to Access Information
You may request a copy of your personal information held by us. Information will be provided within a reasonable time after receiving the request.
Right to Correct Information
If there are any errors or inaccuracies in your information, you may request a correction. Corrections will be made after identity verification.
Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Object to Data Use
You may object to marketing communications or certain types of data processing. Reasonable objections are always considered.
Exercising Your Rights: To exercise any of the above rights, email [email protected]. Please include the necessary information to verify your identity with your request.
Protection of Minors
Age Verification Policy
lq999 is operated for those aged 21 and above only. We do not intentionally collect any personal information from minors. Age is verified at registration and identity documents may be requested if needed.
If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed. If parents believe their child has created an account on this platform, please contact [email protected] immediately.
Policy Changes
Change Notification
lq999 reserves the right to update or change this privacy policy at any time. For any significant changes, we will send a notification to your registered email address and clearly announce the changes on the website.
Using the Service After Changes
Continued use of the platform after updated policies are published will be considered your acceptance of the new terms. If you do not agree with the updated terms, please request to close your account.
Privacy Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact our support team. lq999's support team is available in both Bengali and English, seven days a week, 24 hours a day.
[email protected]
Chat directly via the website — active 24/7
Always available — Bangladesh Standard Time (BST)
Support is provided in both Bengali and English
For privacy-related requests, use your registered email address to verify your account and clearly state the subject of your request. Providing accurate information will help us assist you as quickly as possible.